HOM among elite agencies honored with national Hospice Honors recognition
ANN ARBOR, Mich. (May 7, 2018) – Hospice of Michigan has been recognized for providing exemplary care to patients and families across northern and northwest Michigan through the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. Quality care delivered by HOM teams in Alpena and Gaylord earned Hospice Honors Elite status, while Hospice of Michigan teams serving Big Rapids, Cadillac, Ludington and Traverse City earned Hospice Honors designation.
Hospice Honors are based on results of the prestigious CAHPS survey, which polls patients and families. . Issued across a variety of health care disciplines, the CAHPS survey measures many aspects of consumer satisfaction over a six month period, including communication skills of providers and ease of access to health care services. The survey is administered by Deyta Analytics, presenters of the award.
All Hospice of Michigan families receive the evaluation highlighting 24 quality indicator measures following a loved one’s passing. The Alpena and Gaylord teams eclipsed the national average on all 24 questions to earn Elite status, while the northwest Michigan staff received Hospice Honors for scoring above the national average on more than 20 of the survey’s questions.
“These Hospice Honors recognitions are a result of a million small things done with consistent and genuine care for the wellbeing of Hospice of Michigan patients and families,” said HOM President and CEO Bob Cahill, “We are honored to be highly-regarded by the patients and families we serve, and I’m personally honored to be a part of such a wonderful collection of hardworking and compassionate people.”
About Hospice of Michigan
A nationally recognized leader in end-of-life care, Hospice of Michigan (HOM) is the original – and largest – hospice in the state. A founding member of the NorthStar Care Community, the nonprofit delivers the highest quality of care, raising more than $5 million each year to cover costs for the uninsured and underinsured. HOM offers a broad range of services to enhance the quality of life at the end of life. HOM also provides grief support and counseling, as well as caregiver education and support. A member of the NorthStar Care Community, HOM also provides palliative care through NorthStar Palliative Care, pediatric hospice care and compassionate support services through Jo Elyn Nyman Anchors Programs for Children, and education programs for physicians and health care professionals through the NorthStar Institute. The NorthStar Care Community also includes Arbor Hospice. In total, NorthStar Care Community members serve nearly 6,500 patients annually across Michigan’s Lower Peninsula. For more information, call 888.247.5701.